Refund policy

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Email yardnook@gmail.com with your order number to tell us, then send the item back within 14 days of telling us.

Please return it unused and in its original packaging if you can. We may reduce your refund if the item has been used more than you'd need to check it in a shop.

You pay the cost of sending an unwanted item back, unless it arrived faulty or not as described.

We refund you, including the original standard delivery charge, within 14 days of receiving the item back (or proof that you sent it), to your original payment method.

Faulty or not as described?

Your rights under the Consumer Rights Act 2015 are not affected. If an item is faulty, you can return it within 30 days of delivery for a full refund, and we cover the return postage. After 30 days and up to 6 months, we'll repair or replace it, or refund you if that isn't possible.

Send us a photo or short video of the problem and we'll sort it quickly. Often you won't need to send the item back at all.

Where to send returns

Email us first so we can match the parcel to your order. Returns address: Rectory Grove, London SW4 0EB.